Trading conditions for Grønhøj Strand Camping

Sales and delivery conditions

In the following you will find useful information in connection with online booking. Among other things, you can read about how we process your entered information when booking online, how you receive your receipt in connection with a purchase and much more. The terms and conditions below also apply to telephone and personal reservations for accommodation at Grønhøj Strand Camping.

Payment

All prices stated in Grønhøj Strand Camping’s online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question.

Payment is made by using one of the approved payment/credit cards in online booking, including Dankort, Visa, MasterCard and Maestro. There is no fee imposed on trading that takes place through online booking.

Information about shopping on the Internet

You can safely shop on the Internet through our online booking system. As a consumer, you are basically protected against any misuse of your credit card on the internet, therefore there is no deductible for misuse of your payment card via the internet. You can read more about how you as a consumer should deal with online payments on the following websites: www.betaling.dk , www.fdih.dk.

Shipping and delivery

When booking and paying for a cabin, a rental tent, a space for your own tent or a space for your own caravan, you will be presented with a contract from Grønhøj Strand Camping, in which the account for your purchase appears. The contract can be printed from the website after the booking has been completed, and also sent via e-mail immediately after the purchase, if the correct e-mail address has been provided by the buyer.

Delivery of the ordered product takes place upon arrival at Grønhøj Strand Camping on the day of arrival (and is completed upon departure on the day of departure). Both of these times are stated in the above contract.

Right of cancellation and refund

You have the option to cancel your booking under the following conditions:

If you cancel more than 7 days before arrival, the entire amount will be refunded.
If you cancel less than 7 days and more than 2 days before arrival, you can get half of the amount refunded.
If you cancel less than 2 days before arrival, you will lose the entire amount paid.

The deposit paid in connection with the booking, regardless of whether it is a tourist place or a seasonal place, is not refunded in case of no-show.

Registration of information

Grønhøj Strand Camping registers your name, your address, your e-mail and other information provided in connection with the purchase in its customer register. The information is not passed on, but Grønhøj Strand Camping keeps the registration for a maximum of 3 years.

Grønhøj Strand Camping uses server-side cookies and a secure connection to ensure the security of the information you provide on the site.

When paying by credit card, the registration takes place via a secure server, where the information is encrypted before being sent over the internet.

Complaint processing

If for some reason you do not receive your contract, which confirms your purchase, and you have not received an error message from the system, you can write to the address or phone number below.

Complaints about the booking process, the booking itself or the product (the stay) must be made within a reasonable time after you have discovered the error or should have discovered the error during a general review of your contract. You can complain in writing or orally. 2 years after receipt of the goods (stay), the right to complain in accordance with Section 83 of the Purchase Act ceases, unless otherwise agreed.

When Grønhøj Strand Camping receives your complaint about a product, the complaint is processed as soon as possible. Grønhøj Strand Camping will decide whether the item received should be refunded, exchanged or whether a price reduction should be given.